Shipping policy

Order Processing and Delivery Estimates

Orders are typically processed and dispatched within 12–24 hours. A typical delivery estimate is 7–14 business days after dispatch for currently supported destinations, but the estimate shown at checkout or in your shipping confirmation controls for your order. Weekends, public holidays, carrier disruptions, customs, security checks, and destination conditions may extend delivery time. Delivery dates are estimates and are not guaranteed.

Shipping Confirmation

After placing an order, you will receive an order confirmation email. A shipment notification with tracking details will be sent when the order is dispatched. If you do not see an email, check your spam folder and confirm that the email address entered at checkout is correct. Tracking may take up to 48 hours to update after dispatch.

U.S. Shipping Fees

The following rates apply only to orders with a delivery address in the United States:

  • Orders below US$50: US$10 Standard Shipping and Handling.
  • Orders of US$50 or more: FREE Standard Shipping and Handling.

The threshold is calculated from the order subtotal after discounts and before taxes. An order subtotal of US$49.99 is charged US$10; an order subtotal of US$50.00 qualifies for free U.S. standard shipping.

Limited-Time Teaifa 530 Free Shipping Offer

From August 21 through September 21, 2026, the Teaifa® 530 Cordless Plasma Hair Straightening Brush qualifies for free U.S. standard shipping regardless of order subtotal, including after eligible discounts. This offer applies only to U.S. delivery addresses. All other products follow the standard U.S. shipping rates above.

Multiple Parcels and Fulfillment Locations

Items in one order may be dispatched separately and may have different tracking numbers. Orders may be fulfilled from different locations depending on stock availability and destination, including fulfillment locations in China or other regions. The shipping confirmation will identify the carrier and tracking information for each parcel.

Tracking and Delayed Parcels

If tracking has not updated for 7 calendar days after the estimated delivery window, email teaifa@outlook.com with your order number and tracking number. Teaifa will respond within 2 business days and help request a carrier trace or claim. Carrier investigations and international customs reviews may require additional time.

Tracking Shows Delivered but the Parcel Is Missing

If tracking shows “Delivered” but you cannot locate the parcel:

  1. Check the delivery address, mailbox, entrances, safe locations, household members, neighbors, reception, and building management.
  2. Review any carrier delivery photo or notice and contact the carrier for delivery details.
  3. Email teaifa@outlook.com within 7 calendar days of the delivered scan. Include your order number, tracking number, confirmation of the delivery address, and a brief description of the checks you completed.

Teaifa will acknowledge the report within 2 business days and assist with a carrier trace or claim. The carrier may request additional information, a written statement, property-management confirmation, or an incident report where theft is suspected. We will review the carrier's findings, the order records, applicable consumer law, and any payment-provider requirements before confirming the available resolution. This process does not limit mandatory consumer rights.