Refund policy

30-day return window
You may request a return within 30 days after your order is delivered. Return approval depends on the product type and condition described below. Proof of purchase is required.

Eligible returns

• Hair styling tools, grooming devices, and other durable devices: Items must be unused, clean, complete with all accessories and manuals, and returned in the original packaging.
• Hair oils, sprays, skincare products, and other hygiene-sensitive or personal-care consumables: Items must be unopened, unused, and have the original safety seal intact.
• Sale or promotional items: These follow the same eligibility rules unless the product was clearly marked Final Sale on the product page or at checkout before purchase.

Opened or used personal-care items
For change-of-mind returns, we cannot accept personal-care or hygiene-sensitive items that have been opened, used, contaminated, altered, or had their safety seal removed. This restriction does not apply when an item is defective, damaged, or incorrect, or when applicable law requires another remedy.

Defective, damaged, or incorrect items
Please inspect your order after delivery and contact us as soon as possible if an item is defective, damaged, or different from what you ordered. Include your order number and clear photos or video where appropriate. We will evaluate the issue and, when approved, provide a replacement, refund, or other appropriate remedy. For a confirmed defective, damaged, or incorrect item, Teaifa will provide a prepaid return label where available or reimburse reasonable tracked return postage that Teaifa approved in writing before shipment. Do not purchase return postage for such an item until we provide instructions. This policy does not limit any rights you may have under applicable law.

Final Sale and other non-returnable items
Gift cards, personalized or custom-made products, hazardous materials, flammable liquids, and items clearly marked Final Sale are not eligible for change-of-mind returns. A product is not automatically Final Sale merely because a discount or promotional code was applied. Defective, damaged, or incorrect items will still be handled as described above.

How to start a return
Contact us at teaifa@outlook.com before sending anything back. Include your order number, the item you want to return, the reason, and relevant photos if applicable. Items returned without prior authorization might not be accepted.

Return address
Do not return an item to the address on the parcel or to our Hong Kong business office unless your return authorization specifically tells you to do so. Because orders may be fulfilled from different locations, the correct return address will be provided in the approval email. For international returns, the approved return location may be inside or outside your country. We will tell you the destination before you decide whether to proceed.

Return shipping costs and labels

• Confirmed defective, damaged, or incorrect item: Teaifa pays the approved return shipping cost as described above. If Teaifa requests the item back, the approval email will provide a prepaid label where available or written reimbursement instructions.
• Eligible change-of-mind return: The customer pays return shipping. You may purchase your own tracked shipping service. If Teaifa offers a prepaid label, we will disclose its exact cost before authorization and deduct it from the refund only after you agree.
• Original outbound shipping: Original shipping charges are not refundable for change-of-mind returns. They will be refunded when required for a confirmed Teaifa error or by applicable law.

Restocking fee
Teaifa does not charge a restocking fee for an approved return. Deductions may still apply for an agreed prepaid return label or for loss in value caused by handling beyond what is reasonably necessary to inspect an item, where permitted by applicable law. Any deduction will be explained before the refund is completed.

Safe return shipping
Use a tracked service and keep the shipping receipt until the refund is completed. The sender is responsible for an eligible change-of-mind return until it reaches the approved return address. Teaifa is responsible for a Teaifa-provided prepaid label in accordance with the carrier's terms and applicable law.

Exchanges
The fastest way to obtain a different item is to complete an approved return and place a separate order. Contact us first if the original item was defective, damaged, or incorrect.

European Union 14-day cooling-off period
If an order is shipped into the European Union, applicable statutory cancellation and return rights continue to apply. You generally have 14 days to cancel or return an eligible order without giving a reason. Products must be returned in the condition required by applicable law. Exceptions may apply to sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been removed. Nothing in this policy limits mandatory consumer rights.

Refunds
We will notify you after we receive and inspect an approved return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since we approved your refund, contact teaifa@outlook.com.